FAQ

HOW LONG WILL MY ORDER TAKE?

Most Broke Heathens Off-Road gear is made to order. Please allow time for production before your order ships. Once your order ships, you'll receive tracking information by email.

HOW DO I TRACK MY ORDER?

Once tracking becomes available, we'll send it to the email address you provided at checkout. Please allow time for the carrier to update the tracking information after a label is created.

CAN I RETURN OR EXCHANGE MY ORDER?

Because most of our products are made to order, we do not accept returns or exchanges for ordering the wrong size, color, or for a change of mind. Please double-check your selections and sizing information before ordering.

If your item arrives damaged, defective, misprinted, or incorrect, contact us so we can help.

CAN I CHANGE OR CANCEL MY ORDER?

Orders may enter production shortly after they're placed, so changes and cancellations aren't guaranteed. Contact us as soon as possible if you notice a mistake.

WHY DID I RECEIVE ONLY PART OF MY ORDER?

Don't panic, heathen. 🤘 Some products may be produced or shipped separately. If you ordered multiple items, they may arrive in different packages or on different days.

HOW DO I CHOOSE THE RIGHT SIZE?

Check the sizing information on the product page before ordering. Because our products can use different styles and blanks, sizing may vary between products.

DO YOU HAVE A QUESTION WE DIDN'T ANSWER?

Head over to our Contact Us page and send us a message. If you're contacting us about an existing order, include your order number so we can help you faster.